SMS Terms and Conditions
Gabriel Care sends text messages to members and to people who have asked us to keep in touch. This page explains who sends those messages, what they contain, how you opt in, how to stop them, and how to reach a person if you need help. It applies to every text message sent from Gabriel Care.
1. Who sends these messages
Text messages from Gabriel Care are sent by Gabriel Labs LLC, the company that operates Gabriel Care. When a message says it is from Gabriel or Gabriel Care, it comes from us.
Gabriel Labs LLC
Las Vegas, Nevada
Email: support@askgabriel.com
2. What messages you will receive
If you opt in, you may receive:
- Appointment and call reminders: reminders for consultations, intro calls, lab draws, and other appointments you have scheduled with Gabriel Care
- Account and membership notifications: enrollment status, billing and invoice notices, and reimbursement and payout updates
- Care navigation and benefit updates: lab order status, provider coordination, benefit questions, and replies from your care team
- Verification codes: one time codes sent when you confirm your phone number
- Occasional information about Gabriel Care services: membership availability, plan options, and related updates
We do not send text messages on behalf of advertisers or other companies.
3. How you opt in
You will only receive text messages from Gabriel Care if you ask for them. You can opt in in any of these ways:
- Provide your mobile number and check the SMS consent box on the Gabriel Care waitlist form at gabrielcare.co/waitlist
- Ask us to send a phone verification code, then confirm your number
- Text Gabriel first, which we treat as your request for us to reply by text
Consent to receive text messages is never a condition of purchase. You do not have to agree to texts to become a Gabriel Care member, to buy a membership, or to use any Gabriel Care benefit.
4. Message frequency
Message frequency varies. How many messages you receive depends on how you use Gabriel Care, whether you have appointments scheduled, and whether you are in an active enrollment or care process.
5. Message and data rates
Message and data rates may apply. Gabriel Care does not charge you for text messages, but your mobile carrier may charge you for sending or receiving them under your plan. Check with your carrier if you are not sure what your plan includes.
6. How to stop messages
Reply STOP to any message to unsubscribe. You will receive one confirmation message letting you know your request was processed, and after that we will not send you any further text messages.
If you change your mind, reply START to the same number to begin receiving messages again. You can also email support@askgabriel.com and ask us to resume texts.
Opting out of text messages does not cancel your Gabriel Care membership and does not change your benefits. We will continue to reach you by email where we need to.
7. How to get help
Reply HELP to any message for assistance. You will receive a reply with our contact information and instructions.
You can also reach us directly:
Support email: support@askgabriel.com
Gabriel Care support: gabriel@gabrielcare.co
8. Carrier liability
Carriers are not liable for delayed or undelivered messages. Delivery depends on your wireless carrier's network and on conditions outside our control, so neither Gabriel Care nor your carrier can guarantee that every message will arrive or arrive on time.
9. Privacy and your mobile information
Mobile information is never sold or shared with third parties for marketing or promotional purposes. No mobile number or SMS consent is passed to advertisers, data brokers, or affiliates for their own marketing.
Your mobile number is shared only with the service providers we use to operate Gabriel Care and deliver messages, such as Twilio, and only so those messages can reach you. Those providers are contractually limited to using the information for that purpose.
Our full privacy practices, including what we collect and how long we keep it, are described in the Gabriel Care Privacy Policy at https://gabrielcare.co/privacy.
10. Related terms
These SMS terms sit alongside the Gabriel Care membership terms. For membership terms, benefits, and the full member agreement, see https://gabrielcare.co/terms.
If you have questions about this page or about the messages you receive, email support@askgabriel.com.